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Example of using Request Management module in IT Service Management tool in ALVAO
Let’s say an employee needs to request a company car for an upcoming trip. IT support sets up a custom form just for vehicle requests in their ITSM tool. The form asks for details like the employee’s name, department, purpose of the trip, preferred car type, and travel dates.
Once the employee submits the form, it’s automatically sent to the fleet management team for approval. The ITSM tool keeps track of the request, notifies the employee of any updates, and saves the details for future reference. This makes the whole process of requesting a company car quick, easy, and organized.