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What is a Self Service Portal?

A self-service portal is an employee portal where the employee can report any issue or raise a ticket from the service catalog in Service Desk. The employee has no difficulty finding out whom to contact when they need help. A self-service portal has also other functions that go beyond the regular home page for staff:

  • users can find useful articles in the knowledge base
  • read current news from your company
  • check their open requests
  • take a look at assets that have been responsible for
  • submit a new request
  • access SharePoint

More about Service Desk  Go to all Service Desk features

Example of a Self Service Portal

With combination of Service Desk and Asset Management as one IT Service Management tool, employees can use the portal to request new hardware, such as laptops, monitors, or accessories. The portal streamlines the approval process and tracks the status of the ticket.