Service Catalog is the backbone of ALVAO Service Desk with the main goal to create an intuitive and user-friendly point of contact for services that are easily navigated. The aim is to define requests (tickets), problems, incidents, and changes through pre-defined forms that are easily configurable in the admin settings. There is no need for users to think about whether their issue is defined as a request, problem, or incident – all is set up.
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In this example, the Service Catalog serves as a centralized point of contact for all requests and issues within the company, encompassing a wide range of services across various departments. Whether employees need to submit IT-related requests, such as software installations or technical support, or require assistance from the Finance department, such as expense approvals or budget inquiries, the Service Catalog streamlines the process.
By consolidating these functions into a single platform, the company enhances efficiency, reduces response times, and ensures a more consistent and organized approach to managing internal requests and problem resolutions across the entire organization.