Why SITS is a Must-Do for ITSM Pros
There are several reasons why SITS is such a valuable event:
- Get the Latest ITSM Scoop: Stay ahead of the curve by learning about the newest trends and advancements in ITSM.
- Meet the Key Players: Network with industry leaders and get insights into their latest product offerings.
- Side-by-Side Comparisons: Get hands-on experience with different solutions through live demos, allowing for a direct comparison of features.
ALVAO Showcases Innovation at SITS
This year, ALVAO's red booth was a hub of activity throughout the entire conference. Attendees were particularly impressed with the following:
- Seamless Teams Integration: ALVAO Service Desk offers a full user experience directly within Microsoft Teams. Users can create tickets, resolve issues, and interact with the virtual agent – all without ever leaving Teams app!
- Powerful IT Asset Management: ALVAO's integrated IT Asset Management solution streamlines asset tracking and simplifies audits. Gone are the days of manually compiling data from spreadsheets – ALVAO provides real-time data at your fingertips.
- AI for ITSM – Potential, But Not the Whole Story: While Artificial Intelligence was a major theme at SITS, many attendees felt they needed to focus on foundational elements before diving into AI assistants. However, ALVAO's integration with Azure OpenAI positions them among leaders in this space.
- Compelling Presentation by Filip Jandora: ALVAO expert Filip Jandora took to the stage in Hall 1 to deliver a presentation titled "AI in ITSM/ITAM: Dispelling Hype and Unlocking Real Value." The well-attended session generated significant interest and led to many follow-up discussions.
Focus on IT Asset Management Takes Center Stage
One of the biggest takeaways from SITS was the surge in interest surrounding IT Asset Management (ITAM).
Companies are increasingly recognizing the importance of having a proper ITAM solution in place for several reasons:
- Audit & Compliance Readiness: Effective ITAM ensures you're prepared for audits and certifications.
- Cost Savings: Knowing exactly what IT assets you have helps you optimize usage and recover assets when employees leave.
- Enhanced Security: Proper ITAM helps safeguard your IT infrastructure against cyberattacks.
ALVAO's comprehensive ITAM solution, coupled with its seamless integration with Service Desk, generated significant interest from attendees.
The Future of ITSM: Price, Automation, and User Freedom
Discussions at SITS revealed a growing trend of companies moving away from legacy ITSM solutions due to high costs, limited customization options, and vendor lock-in. It seems user freedom and cost-effectiveness are becoming top priorities.
ALVAO's commitment to providing a feature-rich solution at a reasonable price positions them well to capitalize on this shift in the market.
Missed Us at SITS? No Problem!
Even if you weren't able to attend SITS, you can still learn more about ALVAO. Here's how:
- Watch ALVAO videos: Head over to the ALVAO YouTube channel for informative product demos.
- Request a Demo: Schedule a personalized demo to see ALVAO in action.
- Try it Yourself: Take advantage of a free trial available through Microsoft AppSource.
Join Us at the Next Event!
Whether you attend one of our upcoming webinars or catch us at SITS 2025, we look forward to connecting with you and showcasing how ALVAO can revolutionize your ITSM processes!
