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Why use IT Service Management software?

IT Service Management software (ITSM) is built on best practices developed over years, ensuring high-quality service delivery. It provides the exact processes needed to manage IT effectively, improving efficiency and overall service quality.This includes:

  • organizing conversations with users into tickets,
  • keeping track of asset history,
  • providing a single point of contact for all requests,
  • enabling request management with advanced approval workflows,
  • CMDB (Configuration Management Database) for better root cause analysis and incident resolution.

More about ALVAO ITSM  Go to all ITSM terms

Example of custom request form in ALVAO Service Desk

Example of using an IT Service Management tool in ALVAO

Let’s say an employee needs to request a company car for an upcoming trip. IT support sets up a custom form just for vehicle requests in their ITSM tool. The form asks for details like the employee’s name, department, purpose of the trip, preferred car type, and travel dates.

Once the employee submits the form, it’s automatically sent to the fleet management team for approval. The ITSM tool keeps track of the request, notifies the employee of any updates, and saves the details for future reference. This makes the whole process of requesting a company car quick, easy, and organized.