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What is Ticket Notification?

Ticket Notification is when Service Desk can notify you via email or Microsoft Teams about deadlines, unresolved tickets, newly assigned tickets, etc. Additionally, a ticket escalation process can be established to notify specific users about tickets requiring urgent attention.

More about Service Desk  Go to all Service Desk features

Example of Ticket Notification in ALVAO

If a single printer in a department consistently triggers multiple support tickets, the Service Desk system can send a notification to the IT team after a set number of incidents. This prompts the team to investigate and resolve the underlying issue, such as replacing the faulty printer, before it affects more users