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What is Automated Ticket Routing?

Service Desk enables tickets to be automatically assigned to relevant solvers. For instance, if there are offices within one company in different locations, automated ticket routing can be used for assigning tickets to relevant people based on their office location. If there is a request for fixing a broken printer in office A, the request will automatically be assigned to a solver who is located at the same place.

More about Service Desk  Go to all Service Desk features