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What is AITSM?

AITSM, or Artificial Intelligence for IT Service Management, uses AI to enhance and automate IT service tasks. It helps in categorizing and prioritizing tickets, suggesting solutions, and even resolving issues automatically. This makes IT service management faster and more efficient, allowing IT staff to focus on more complex tasks.

More about AI in ALVAO  Go to all ITSM terms

Example of AI in ALVAO ITSM

Example of AITSM in ALVAO

After an email server upgrade, employees report delivery issues. The AI in ALVAO ITSM analyzes these incidents, identifies the server upgrade as the cause, and alerts the IT team to fix it quickly, preventing further problems.