We care about your privacy!

We use cookies on this website to improve your browsing experience and make your interactions more meaningful. This includes analyzing website traffic, individual usage to tailor content to your preference and measure the effectiveness of ads and ad campaigns. You can learn more about how we use cookies and manage your preferences in our privacy statement and cookies policy.

Accept Manage cookies Required only

News not only from ITSM world

Latest Articles

The benefits of using Microsoft Teams for IT service management

Microsoft Teams has evolved beyond a standard collaboration app, finding utility as a foundational component in the realm of IT Service Management (ITSM). This article explores the integration of Teams within a help desk framework, highlighting its capabilities in tandem with specialized ITSM solutions...

Adam Sima

3.1.2024

8 minutes of reading

How to choose the most suitable ITSM solution for your needs

Are you dissatisfied with your current solution wanting a change? Are you constantly firefighting in IT and is management finally giving you the green light to make changes? This article can serve as a guide to help you consider all fundamental aspects of choosing the right ITSM tool.

Jana Mancikova

2.1.2024

5 minutes of reading

ITIL® 4: Service Value System - from opportunity to value

Herta Herzog, one of the founders of modern market research, was behind the huge success of the small advertising agency Tinker & Partners in the 1960s. As part of her work she used motivational interviews, previously only deployed in therapy. Marketing had previously explored what people buy. Herta...

Jan Skrabanek

22.9.2021

8 minutes of reading

"ITIL 4 focuses on the ‘people side’ of things way more"

Philip Hearsum is one of the ITIL 4 lead architects. We spoke with him about why we needed a revised ITIL and how both IT and non-IT departments can benefit from it.

Lucie Rozmarinova

15.6.2021

6 minutes of reading

“LEAN IT is a set of techniques and approaches to help businesses with continuous improvement...”

Peter Hubbard is one of the main consultants of the prestigious Pink Elephant company. He has 20 years of experience in IT Service Management at companies like Rolls Royce, Heinz and British Petroleum. He speaks regularly at major industry conferences. He was the keynote speaker at ALVAO Inspiration...

Lucie Rozmarinova

11.6.2021

5 minutes of reading

How to improve your workflow and not let it slip

Workflow is another bit of jargon that has found its way into everyday language and is here for keeps, at least in the business environment. Naturally, companies are looking for ways to ensure that work ‘flows smoothly’ without unnecessary interruptions, loss of information, and paperwork. In today’s...

Lucie Rozmarinova

24.5.2021

7 minutes of reading

Handover protocols: relic, necessary evil or opportunity?

Although most organizations still cling to signing-off handover protocols, a growing number are backing away from all that. Having reviewed the costs associated with signing and archiving paper protocols, they were found to be uneconomical.

Lucie Rozmarinova

10.5.2021

9 minutes of reading