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Author's articles
Jana Mancikova

What’s new in ALVAO 11.2

The new version of ALVAO 11.2 brings a number of new features and improvements to make your everyday work easier, and some new options.

Jana Mancikova

25.4.2024

6 minutes of reading

What are MTBF, MTTR, MTTA, and MTTF incident metrics? How to calculate them?

When discussing incident management, some argue that incident metrics matter less than understanding how incidents can be resolved, what preventive measures work, and why incidents occur in the first place (i.e., identifying the root cause). Let's find out in the article why they actually matter in IT.

Jana Mancikova

30.5.2024

10 minutes of reading

What is a Service Level Agreement (SLA)? Simple examples

Let's discuss Service Level Agreements (SLAs). We will look at simple examples and related Service Level Management (SLM). This will help you understand this important topic in IT Service Management (ITSM).

Jana Mancikova

6.9.2024

6 minutes of reading